Shipping, Delivery & Return Policy for PPE and Safety Supply Orders
American Safety Associates, LLC, also known as ASA, LLC, ships PPE, workplace safety supplies, protective apparel, freezer wear, and industrial safety products to commercial, institutional, public-sector, and individual customers across the United States.
This page explains how ASA, LLC processes orders, which carriers may be used, when manufacturer-direct shipments may occur, how return requests are handled, and which PPE or custom products may be non-returnable.
How fast does ASA, LLC ship PPE and safety supply orders?
Orders placed before 2:00 PM EST are typically processed the same business day when items are available. Many U.S. commercial-location deliveries arrive within approximately 2 to 5 working days after shipment, though delivery time can vary by product availability, destination, carrier schedule, order size, manufacturer-direct shipment, and residential delivery requirements.
Shipping Information
| Shipping Topic | ASA, LLC Policy |
|---|---|
| Business hours | ASA, LLC operates from its Florida office. Standard business hours are 9:00 AM to 6:00 PM EST. |
| Same-day processing | Orders placed before 2:00 PM EST are typically processed and shipped the same business day when products are available. |
| Estimated delivery | Many U.S. commercial-location deliveries arrive in approximately 2 to 5 working days after shipment. Residential deliveries and remote destinations may take longer. |
| Carriers | ASA, LLC may ship by FedEx Ground, UPS Ground, USPS Priority Mail, or another appropriate carrier depending on order requirements. |
| Manufacturer-direct shipments | Some products may ship directly from the manufacturer. This can speed up fulfillment or result in separate packages arriving at different times. |
| Insurance | For higher-value orders, ASA, LLC may add shipping insurance for buyer protection. Insurance charges may be added to the invoice when applicable. |
Shipping for Commercial and B2B Buyers
Commercial buyers, procurement teams, safety managers, facility managers, contractors, schools, agencies, warehouses, cold storage facilities, and industrial customers should contact ASA, LLC before placing large or time-sensitive orders. The team can help confirm product availability, shipping method, delivery location, and whether direct-to-site or manufacturer-direct shipment is appropriate.
Can ASA, LLC ship to jobsites, facilities, or departments?
Yes. ASA, LLC can support delivery to commercial locations, facilities, jobsite addresses, departments, warehouses, and other approved shipping destinations. For large orders, recurring PPE programs, or multi-location delivery needs, contact ASA, LLC before ordering so the team can review logistics.
Return Policy
ASA, LLC works to help customers receive the correct PPE and safety products for their facility, jobsite, department, or work application. If an item needs to be returned or exchanged, please follow the return guidelines below.
- Items must be returned within 30 days of receipt. No returns are accepted after 30 days.
- Customers must contact ASA, LLC before returning merchandise to obtain a return authorization number and shipping instructions.
- Returns may be subject to a 15% restocking charge.
- ASA, LLC reserves the right to waive the restocking fee in some cases.
- Returned merchandise must be carefully packed and returned in saleable condition.
- ASA, LLC reserves the right to determine whether returned merchandise is saleable.
- Customers must provide return tracking information from FedEx, UPS, USPS, or the applicable carrier.
- ASA, LLC is not responsible for lost return shipments, and refunds will not be issued for returns that are not received.
Products That May Not Be Returnable
Some PPE and safety supply orders are not returnable or refundable due to customization, product type, hygiene, safety, manufacturer restrictions, or special-order handling.
Non-returnable or restricted-return items may include:
- Special orders
- Custom orders
- Large-size items, including 4X and larger sizes
- Imprinted, embroidered, stamped, or logo-decorated merchandise
- Respirators and certain respiratory protection products
- First aid products
- Safety products restricted by manufacturer policy or product condition
Return Freight, Refunds and Restocking
Who pays return shipping?
The customer is responsible for return freight unless ASA, LLC has arranged otherwise in advance, such as when an in-house shipping or fulfillment mistake has occurred.
Are original shipping charges refundable?
Freight and shipping charges are not refundable. Approved refunds apply only to eligible returned products, not the original shipping cost.
Why is tracking required for returns?
Return tracking helps confirm that the product was shipped back and received by the appropriate warehouse or return location. ASA, LLC is not liable for lost return shipments, so customers should keep tracking records until the return is processed.
Shipping & Returns FAQ
Do orders placed before 2:00 PM EST ship the same day?
Orders placed before 2:00 PM EST are typically processed and shipped the same business day when products are available. Some orders may require additional processing due to quantity, product availability, manufacturer-direct shipment, custom work, or payment review.
Can residential deliveries take longer than commercial deliveries?
Yes. Many commercial-location deliveries arrive within approximately 2 to 5 working days after shipment, but some residential deliveries or remote destinations may take longer depending on the carrier and location.
Can special orders be returned?
Special orders are generally not returnable or refundable. Buyers should confirm product details, sizing, quantities, specifications, and delivery requirements before placing special orders.
Can custom logo PPE be returned?
No. Imprinted, embroidered, stamped, logo-decorated, or otherwise customized merchandise is generally not returnable or refundable unless ASA, LLC has confirmed an eligible issue in advance.
How do I start a return?
Contact ASA, LLC before shipping any product back. The team will review the request and, if eligible, provide a return authorization number and return shipping instructions.
Need help with shipping, delivery or a return?
Contact ASA, LLC before placing time-sensitive, bulk, special-order, or custom logo PPE orders so the team can help confirm availability, shipping options, and return restrictions.